Forums/Frequently Asked Questions/Returns and Exchanges

What if I refuse shipment?

Laura
posted this on February 29, 2012 12:24

Once an order has shipped, it cannot be canceled.  If you'd like to return the item, the best route is to receive the item and contact us for return instructions. Our returns warehouse is not our shipping warehouse, as items often ship directly from a manufacturer or distributor's warehouse. If you choose to refuse an order, please keep in mind that a 20% restocking fee will be deducted from your refund.

Refusing a shipment may result in delays in receiving your refund.  Unless prior arrangements have been made, the item must be received to our returns warehouse.

 
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